top of page

Refund Policy

A legal disclaimer

Introduction CBD Hemp Life  our committed to ensuring customer satisfaction. This Refund Policy explains the terms and conditions under which refunds are issued for products purchased.

​

1. Eligibility for Refunds

  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Certain products may be exempt from refunds, such as perishable goods, digital products, or personalized items (if applicable).

​​

2. Refund Request Process

  • To request a refund, please contact us at cbdhemplife2025@gmail.com within 5 business days of receiving your product.

  • Provide proof of purchase, order number and receipt, and a description of the issue.

​​

3. Refund Approval

  • Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within  5-10 business days.

​​

4. Late or Missing Refunds

  • If you have not received a refund after the specified timeframe, please check with your bank or payment provider first.

  • If you have done this and still have not received your refund, please contact us at cbdhemplife2025@gmail.com.

​​

5. Non-Refundable Items

  • The following items are non-refundable: gift cards, downloadable software, and clearance items (if applicable).

​​

6. Exchanges

  • If you received a defective or damaged item, please contact us at cbdhemplife2025@gmail.com for a replacement.

  • Exchanges are subject to product availability.

​​

7. Return Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item unless the product was defective or the return was due to our error.

  • Shipping costs are non-refundable.

​​

8. Changes to This Refund Policy

  • We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

​​

9. Contact Us If you have any questions or concerns about this Refund Policy, please contact us at:

bottom of page